FAQ

You may contact us at 03-9054 5439 during office hours 9.00 am – 6.00 pm (Monday – Friday, exclude Public Holiday) or you may drop us an email at tbunnetwork@gmail.com .

In general, we do not accept exchange of product, except there is manufacturer’s defect or the model of product received is not matched with the order. Application of Exchange due to quality defects should be made within 7 days upon receipt of the goods. Product returned must be presented with undamaged, original packing, and all other elements originally included in the set. We reserve the right to refuse exchange if the product is used; and it’s our discretion to decide whether a product can be exchanged.

All sales are final, no refund/return will be entitled. 

Yes, only if the order is still in pending status. Please send an email to tbunnetwork@gmail.com with the subject title “Request to cancel order” in order to inform us about the cancellation order. Orders that are in shipping status will not be able to cancel.

All products transaction currency will be done in Ringgit Malaysia.

We will ship out the item within 3-5 working days upon payment confirmed. Email will be sent out once item is shipped.

We will provide a tracking number for you to track the delivery status. The tracking number usually takes 12-24 hours to be updated. You can also log in to your account and check on the status of your order.

Shipping cost may vary due to weight/height. You may email us at tbunnetwork@gmail.com by providing the name of item and shipping address to enquire on shipping cost.

PayPal is the only available channel as for now.